Whats my ring size?
[IMPORTANT] Not all sizes described below are available for each product. Please refer to the product description to see available sizes. This size guide contains tips and steps on how to know your sizes. We want all of our customers to be well-informed about every ring. We ensure every ring contains descriptions about the sizes. Check the guide below to learn about the conversion equivalent of the sizing metric you use your country.
- DIA = Inside Diameter
- CIRC = Inside Circumference
- mm = Millimeter
|RTP Sizes||New Zealand||Switzerland|
|15.09||47.4||4 1/4||H 1/2||7.5|
HOW TO MEASURE YOUR RING SIZE
Determining someone’s correct ring size, by using a properly fitting ring or by measuring the finger in question, is important to ensure a perfectly fitted ring whether for yourself or someone else. Below you will find two easy methods to measure the ring size. However, if at any point you feel unsure, please feel free to contact us for further assistance.
METHOD 1: MEASURING A RING YOU ALREADY OWN
- Select a ring that properly fits the intended finger
- Measure the INSIDE diameter of the ring
- Match the measurement to the conversion chart to the right. If the ring falls between two sizes, we advise you to order the larger of the two sizes.
Please note: Rings with a particularly thick band will feel tighter than those with a thin band. In those cases, we recommend buying a full size larger than your normal ring size.
METHOD 2: MEASURING YOUR RING FINGER
Your ring should fit your finger comfortably; it should be snug enough to stay safely on, but loose enough to slide over your knuckle.
Please note: Your finger size can change throughout the day, so it is a good idea to measure at the end of the day when your fingers are at their largest. Do not measure when your hands are cold; your fingers will be at least half a size smaller.
Cut a piece of string or a ¼ inch wide piece of paper to about 2 inches in length. Wrap the piece of string or paper around the base of your ring finger. Wrap around both the base of your finger and your knuckle if your knuckle is noticeably larger than the base of your finger.
Mark the string or paper at the exact point that it overlaps to make a complete circle around your finger. Do this for where it overlaps on your knuckle as well, if you needed to measure it.
Unroll the string or paper and place it against a ruler with millimeter measurements. The length of your measurement is the circumference of your ring finger. If you needed two marks because of your knuckle, make a new mark exactly between the two and use that mark as your measure. Refer to the ring chart above to get your ring size.
*Note: Refer to the ring chart above to get your ring size. For example, if the circumference measures 62 mm, your ring size is a 10. Or, if you know your ring size is a 19, then your equivalent ring size is 8 3/4.
Whats my bracelet size?
[IMPORTANT] Not all sizes described below are available for each product. Please refer to the product description to see available sizes. Most of our bracelets are adjustable or one-size-fits-all bracelets.
BRACELET SIZING CHART
|Size||US (inches)||EU (cm)|
HOW TO MEASURE YOUR WRIST SIZE
TRACKING YOUR ORDERS
Where is my order?
We receive a lot of questions about our order times. We strive to send every order as quickly as possible! However, some orders have items that we craft-to-order which will extend the shipping times. We promise to ship all orders as quickly as possible and if any order or item will take more than 2-5 days to ship we will contact you to let you know the updated production time.
I have received certain items, but not all items from my order?
We ship our products from different warehouses around the world, and always do our best to ship your items from the closest warehouse to your location. However, this might mean that some items arrive on different dates than others, as they are shipped from different warehouses. We are constantly working on stocking up our warehouses with as many products as we can, but you can probably imagine this is not always possible with 2500+ products and 3 warehouse locations. Rest assured, you will get all your items.
Why isn’t my tracking number working?
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
Sometimes due to free shipping tracking is not available.
How long will it take to receive my order?
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
*This doesn’t include our 2-5 day processing time.
CANCELLATIONS AND RETURNS
What is the store’s cancellation policy?
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
What’s your refunds policy?
The customer is responsible for the shipping costs associated with returning the item(s). After receiving the returned item, Crystal eclipse. will credit the customer’s account for the original purchase price minus the $5.00 restocking fee. Crystal eclipse. will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to us. In a case of a missing package on orders placed in the United States we will offer a refund or send out a new package, this only applies to packages that were never delivered to you. If your package was delivered but you did not receive it, it is your responsibility to contact the post office and resolve the issue. It is your responsibility to contact the post office and file a claim for the missing package.
What’s your exchange policy?
You must contact us within 12 hours to exchange a product. Once the packaging and shipping process has started, it can no longer be exchanged.